Purecartly Water Filtration Pitcher, 9-Cup, Removes Chlorine and Lead
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Thank you for shopping with Purecartly. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order on www.purecartly.com.
Free Standard Shipping
Purecartly offers free standard shipping on all orders, with no minimum purchase required.
This offer applies to all U.S. destinations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses.
Free shipping applies to standard delivery services only. Estimated delivery timelines outlined below remain applicable.
Order Processing Time
Orders are typically prepared and transferred to the shipping carrier within 1–2 business days for orders placed before 12:00 PM Eastern Time.
Orders placed after this cutoff, on weekends, or on public holidays may be processed on the next business day.
Estimated Delivery Time
Most orders are delivered within 3–5 business days from the shipping date.
Deliveries are made Monday through Saturday to the shipping address provided during checkout.
Please note that we do not deliver to collection points or pickup lockers.
While we make every effort to meet estimated delivery timelines, Purecartly is not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, natural events, or carrier-related disruptions.
Shipping Carrier
Orders are shipped primarily via USPS or another reliable shipping partner, depending on destination and service availability.
If you experience delivery delays or issues, please contact us at support@purecartly.com, and our team will assist you.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes active within 24 hours after dispatch.
Order Changes and Cancellations
Once an order has been shipped, changes or cancellations are no longer possible.
If you need to modify or cancel an order, please contact us as soon as possible before shipment.
Missing or Delayed Packages
If your tracking status shows “Delivered” but you have not received your package, we recommend first contacting the carrier directly to request a delivery investigation.
If the issue remains unresolved or tracking appears stalled due to a technical issue, please email support@purecartly.com, and we will assist in finding a solution.
Damaged Items During Shipping
If your order arrives damaged, please take clear photos of both the packaging and the affected item(s).
Email the images to support@purecartly.com for review.
Please retain all packaging materials until our support team provides further instructions.
Contact Information
Online Store: Purecartly
Company Name:
Business Address:
Email: support@purecartly.com
Phone:
Customer Support Hours: 10:00 AM – 7:00 PM EST, Monday to Sunday
You can also contact us anytime through the form available on our Contact Us page.
We appreciate your trust in Purecartly and are always happy to assist with any questions or concerns.
At Purecartly, we want every customer to feel confident when shopping with us. If you need to return a product, we offer a 30-day return period, starting from the day after your order has been successfully delivered.
To initiate a return, please contact our support team at support@purecartly.com. We will review your request and provide step-by-step instructions to complete the return process.
Return Eligibility Requirements
A return request may be approved if all of the following conditions are met:
The item is unused and remains in its original condition
Manufacturer seals are intact and unbroken
There are no signs of customer-caused damage, wear, or misuse
The product is returned in its original packaging with all included components
Once we receive your return request along with the order number and reason for return, we will issue a return authorization and further instructions.
After the returned item arrives at our facility, it will be inspected by our team. Approved refunds are processed within seven business days.
Return Process
1. Confirm Return Period
Make sure your request is submitted within 30 days of delivery.
2. Contact Customer Support
Email us at support@purecartly.com or use the Contact Us form on our website.
Please include your order number and the reason for return.
3. Prepare the Package
Repack the item securely in its original packaging, including all accessories, manuals, and inserts.
Returned items must show no signs of use.
4. Include Return Authorization
Place the return authorization inside the package, along with a brief note explaining the return.
5. Ship the Item
Send the package using a trackable and insured shipping service.
Purecartly is not responsible for items lost during return transit.
6. Share Tracking Details
Email the tracking number to our support team to help us monitor the shipment.
7. Refund Processing
Once the return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method within seven business days.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us at support@purecartly.com within 48 hours of delivery.
You may return the affected item within 30 days of delivery for a replacement or full refund.
In such cases, return shipping costs will be covered by Purecartly.
Order Cancellations
Orders can be canceled or modified free of charge before a shipping confirmation is sent.
Once an order has shipped, cancellations are no longer possible, and the standard return policy will apply.
Lost Packages
If your order has not arrived within two days after the expected delivery date, please contact our support team.
We will open an investigation with the shipping carrier.
If the package is officially confirmed as lost, you may choose either a refund or a replacement.
Refund Details
Refunds are issued only after the returned item has been received and inspected
Approved refunds are processed within seven business days
Refunds are always credited to the original payment method used at checkout
Contact Information
Online Store: Purecartly
Company Name:
Business Address:
Email: support@purecartly.com
Phone:
Support Hours: 10:00 AM – 7:00 PM EST, Monday to Sunday
You can also reach us at any time through the contact form available on our website.
We appreciate your feedback and are always here to help with any questions or concerns.